Covid-19 informations
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COVID Guarantee : you are 100% refunded !
For any governmental decision of travel restriction, confinement or if you or a member of your family is affected by covid-19, you will be fully refunded.
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Cancellation

Cancellation and prepayment conditions vary according to the rate. Please check the specific pricing conditions of your reservation.

Absence de délai de rétractation

Pursuant to the provisions of Article L221-28 12 of the Consumer Code, the right of withdrawal of a distance contract concluded within 14 days can not be exercised for accommodation services, other than residential accommodation, goods transportation services, car rentals, catering or leisure activities that must be provided on a given date or period.

Mediation

After recourse to the customer service and in the absence of a satisfactory reply or in the absence of a reply within 60 days, the customer can enter the Travel & Tourism Mediator by using the details and modalities of referrals available on its website : www.mtv.travel